FAQ

Tech House is so proud to offer something unique: being your personal household IT assistant! We provide everything from adjusting parental controls on your network, to resolving error codes your devices are giving you. We're also happy to be your personal shopper, who will give you great recommendations based on your likes and interests!

You'll love how we're just a phone call away, your choice of remote or in-person servicing, and our 100% US-Based Customer Care.

We've put a lot of time into making it dead-simple. Billable credits are purchased by the hour, and they are attached to one household. You may set permissions as to who in the house may (and may not) use them.

Pricing on the credits can be negotiable and some factors are taken into account. Call us or shoot us an email.

A lot, actually. We'll shift our focus to enabling your best work and following your lead! Some specific ways we'll be of use to you are:

• We have Account Managers for most major manufacturers. This is helpful when we have a particularly tricky problem or setup.
• Technology is a vast field. Nobody can know everything, and it's nice having a second set of eyes or opinions.
• Never pay MSRP for equipment again. You'll pay closer to warehouse prices than you thought was even possible. Contact quoting@techhouseil.com for a sample quote.

We know the good feeling of holding the title "Household IT Person". We'd like to just be there alongside you.

Being a trusted source means being upfront about tasks we cannot do. Below are some common job requests that we are not yet equipped for:

• We do not (usually) repair dead or broken screens, devices, or hardware. We're happy to take a look, though.
• Most car-related jobs, such as installing a new stereo or remote start.
• Tech House does NOT staff electricians. Anything regarding outlets, lighting, wiring in the walls, etc. should be redirected to a qualified electrician.

No, nothing fell off the back of a truck. There are a couple reasons we will almost always come out ahead on price against our peers.

1. Our business model allows us to sell most products under MSRP. Remember, the S in MSRP stands for suggested retail price, so there's usually wiggle room.
2. We have numerous partnerships with manufacturers and distributors, which gives us strong pricing options.